Shipping policy
Last updated: August 5, 2026
Thank you for choosing SandWinders. We work hard to process and ship every order as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1-3 business days after payment has been received and verified.
Orders are not processed or shipped on weekends or major holidays.
During product launches, preorder periods, holidays, or other high-volume periods, processing times may be longer. If significant delays occur, we will notify affected customers by email.
Preorders
Products offered as preorders are not available for immediate shipment.
Estimated shipping dates provided during the preorder period are estimates only and may change due to manufacturing, quality inspections, shipping carrier delays, customs processing, weather, port congestion, or other circumstances beyond our control.
We will make every reasonable effort to keep customers informed of significant changes to estimated shipping schedules.
Shipping Rates
Shipping charges are calculated and displayed during checkout unless otherwise stated as part of a promotion or special offer.
From time to time, SandWinders may offer free shipping promotions. Any such promotion will apply only under the stated promotional terms.
Delivery Estimates
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Delivery times vary depending on your location and the shipping carrier selected.
Estimated delivery dates are provided by the shipping carrier and are not guaranteed by SandWinders.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the shipment must be rerouted or reshipped.
Once an order has entered fulfillment, we may not be able to change the shipping address.
Shipping Damage
Please inspect your order promptly after delivery.
If your shipment arrives damaged, please contact us within 7 days of delivery at info@sandwinders.com.
Please include:
- Your order number
- A description of the damage
- Photographs of the product
- Photographs of the shipping carton and packaging
We will work with you to resolve the issue as quickly as possible.
Lost or Missing Packages
If your tracking information indicates your package has been delivered but you have not received it, please first check with household members, neighbors, or your local carrier.
If the package cannot be located, please contact us at info@sandwinders.com and we will assist in working with the shipping carrier to investigate the shipment.
International Shipping
At this time, SandWinders primarily ships within the United States.
If international shipping becomes available, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.
Questions
If you have any questions regarding shipping or delivery, please contact us.
SandWinders LLC
600 Oak Ridge Road
Oak Ridge, PA 16245
Email: info@sandwinders.com