Privacy policy

Last updated: August 5, 2026

SandWinders LLC operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with an enjoyable shopping experience. Our store is powered by Shopify, which provides the e-commerce platform used to sell our products.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy governs.

By using our services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our services, we may collect information including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order history
  • Account information
  • Customer service communications
  • Device and browser information
  • IP address
  • Website usage information
  • Shopping cart activity
  • Wishlist information
  • Purchase and transaction history

How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us, or subscribe to communications.
  • Automatically through cookies and similar technologies while you browse our website.
  • From Shopify and service providers who help us operate our business.
  • From marketing and business partners where permitted by law.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Respond to customer inquiries
  • Provide warranty and product support
  • Improve our products and website
  • Personalize your shopping experience
  • Prevent fraud and protect our business
  • Comply with legal obligations
  • Send order confirmations and shipping updates
  • Send promotional emails or marketing communications (which you may unsubscribe from at any time)

How We Share Information

We may share your information with:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Customer service providers
  • Marketing partners
  • Government authorities when required by law

We do not sell your personal information for monetary compensation.

Depending on your location, applicable privacy laws may provide you with rights to opt out of certain advertising or data-sharing practices.

Shopify

Our website is hosted by Shopify.

Shopify collects and processes certain personal information necessary to operate our online store, process transactions, improve platform functionality, and provide enhanced e-commerce services.

To learn more about Shopify's privacy practices, please visit Shopify's Consumer Privacy Policy.

Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Measure advertising effectiveness
  • Provide personalized content where permitted

Most web browsers allow you to control cookie settings.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed toward children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us and we will promptly investigate and remove the information where appropriate.

Security

We use commercially reasonable security measures to protect your personal information.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We encourage customers not to send sensitive information through unsecured email.

Data Retention

We retain personal information only as long as it is reasonably necessary to:

  • Fulfill orders
  • Provide customer service
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain appropriate business records

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Receive a copy of your information
  • Object to certain processing activities
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising where applicable

We may need to verify your identity before processing these requests.

Marketing Communications

If you subscribe to receive promotional emails, you may unsubscribe at any time by clicking the "Unsubscribe" link contained in our emails.

Even if you unsubscribe from marketing communications, we may still send transactional emails related to your orders, warranty claims, or customer service inquiries.

International Transfers

Your information may be processed or stored outside your country of residence, including by Shopify and certain third-party service providers.

Where required by law, appropriate safeguards are used to protect transferred personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised "Last updated" date.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

SandWinders LLC
600 Oak Ridge Road
Oak Ridge, PA 16245
United States

Email: info@sandwinders.com